Operator guide

Leak triage Vince can finish on the first ring

Burst-line callers are not shopping. They need a shutoff confirmed and a plumber held. Capture the four facts below before anyone starts guessing.

Is the water off?

If the main or fixture shutoff is still open, every extra minute is drywall. Vince asks this first.

Supply line, water heater, drain backup, and slab leak are different trucks, parts, and ETAs.

A dripping P-trap is a same-day window. Water at the baseboards is emergency dispatch plus restoration notes.

Gate codes, pets, HOA hours, and whether someone is on site decide whether the hold is real.

Roll now. Active flood, water heater dumping, or shutoff unknown — hold the soonest emergency window.
Same day. Contained leak, water off, no ceiling collapse — book the next open tech with photos attached.
Scheduled. Slow drip, no damage in progress — quote and hold a standard window.

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